OyeLive ("we", "us", "our") operates the OyeLive mobile application and related services (the "Service") — live audio/video party rooms, live streams, one-to-one calls, chat, virtual gifting and an in-app wallet. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to this policy.
Account information. When you sign up or log in we collect your phone number and/or email address, display name, avatar, gender, date of birth, language, country and city. If you continue as a guest, we create an account bound to your device identifier.
Identity (KYC) information. If you earn on the platform and request a withdrawal, Indian law requires us to verify your identity. We collect your PAN and/or Aadhaar details and bank account or UPI information strictly for payout processing and fraud prevention. Aadhaar numbers are stored masked.
Payment information. Purchases are processed by third-party payment providers (Google Play Billing, Razorpay, or authorised resellers). We receive transaction confirmations (order id, amount, product) but we do not store your card or banking credentials.
Content you create. Profile details, photos, chat messages, room/stream titles, gifts sent and received, and anything you broadcast in live rooms, streams or calls.
Device and usage data. Device model, OS version, app version, device identifiers, IP address, coarse location (country/city derived from IP or the location you set), crash logs, and interaction data (rooms joined, session length, purchases) used for analytics, safety and fraud prevention.
Permissions. The app requests access to the camera and microphone (only while you broadcast, call, or record a voice intro), photos/storage (to upload avatars and gallery images) and notifications (to deliver messages, call alerts and reward updates). You can revoke any permission in your device settings.
We never sell your personal data. We share it only with:
We use Google Analytics for Firebase to understand how the app is used (app opens, screens, sign-ups and purchases), and Google Ads conversion measurement to see which of our ads lead to installs, sign-ups and purchases. These services may collect device identifiers such as your Advertising ID and app-instance ID, how you came to install the app, and an approximate location derived from your IP address. For purchases we share only the amount, currency and our order reference — never your name, phone number or messages. You can reset or delete your Advertising ID, or turn off ads personalisation, in your Android settings (Settings → Google → Ads). Google's use of this data is covered by Google's Privacy Policy (https://policies.google.com/privacy).
We also use the Meta (Facebook) SDK to measure which of our ads on Facebook and Instagram lead to installs, sign-ups and purchases. It may receive your device's Advertising ID, app events (installs and app opens, sign-ups and purchases) and technical details such as the device model and IP address. For purchases we share only the amount, currency and our order reference — never your name, phone number, e-mail or messages. You can reset your Advertising ID or turn off ads personalisation in your Android settings. Meta's use of this data is covered by Meta's Privacy Policy (https://www.facebook.com/privacy/policy/).
We also run our own analytics service on systems we control, to understand how the app is used and which campaigns bring people to it. It may record device information (model, operating system, app version, language and time zone), how the app is used (screens and app opens), an approximate location derived from your IP address (city or region — the IP address itself is not stored), how you came to install or open the app (campaign, link or ad click identifier) and your recharge history. This data stays on our own systems; we do not sell it.
We keep account data while your account is active. Transaction and KYC records are retained as required by Indian financial regulations. Chat and moderation records are kept for the period needed for safety and legal compliance. You may request deletion of your account at any time (see Section 6); some records must be retained where the law requires it.
Data is transmitted over encrypted connections (TLS) and stored with access controls. Passwords are stored hashed. Wallet operations are recorded in an auditable ledger. No system is 100% secure — please protect your account credentials.
You may access and update profile data in the app. You may request a copy of your data or deletion of your account by contacting us at oyeliveofficials@gmail.com. Account deletion removes your profile and personal data except records we must keep by law.
The Service is strictly for users 18 years or older. We do not knowingly collect data from minors. If we learn a user is under 18 we terminate the account and delete its data. Report suspected underage accounts to oyeliveofficials@gmail.com.
We may update this policy from time to time. Material changes will be announced in the app. The "Last updated" date at the top of this page reflects the latest revision.
Questions or requests: oyeliveofficials@gmail.com